FAQ

Below you can find a series of FAQ’s, if you have any additional queries, please don’t hesitate to contact us.

However you came across my website I’m delighted you found me & hope you enjoy a look around & find something artistic unique & affordable.
I’d love you to take a moment to sign up to my email list where I offer discounts & sneak peeks of new products regularly. I promise I won’t bombard you with endless emails; just keep you in the loop about events, products & offers.

Thank you again for visiting & a heartfelt thanks for supporting a small creative business.

Everything I sell is handmade by me whether it’s a painting, a stitched pet portrait or a little needle felt critter.

All the materials I use are of the highest quality, when it takes some time to create a unique product I won’t ever scrimp on the quality of my materials.
You’re guaranteed something unique & top quality.

Most of the products on my site are made before I list them so are ready to ship immediately, other than the pet portraits.
Depending on my order book at the time these can take up to 2 weeks to complete after ordering but please contact me direct if you need a commission sooner & I’ll try my very best to accommodate you.
I work off photos that are emailed to me beforehand, I will guide you about the sort of image that makes the best result.

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I send all my items beautifully wrapped & with Royal Mail via their second class tracked & signed for service.
Postage rates per order are:
£3.50 for the UK
Europe is £5.50
USA is £8.50
I aim to ship within 1 -2 days of an item being paid for

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I want you to be completely satisfied with your purchase if for any reason it doesn’t meet your expectations then I happily accept returns within 7 days of delivery. Customer pays the return postage cost.
Pet portrait commissions are non returnable but I will send you progress updates throughout so you’ll know exactly what you’re getting before it pops through your letterbox.

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If you’ve any queries I haven’t answered please drop me an email at suehowat@yahoo.co.uk
I’m only too happy to answer any questions you may have about any of my products or services I
provide.

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